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Four steps: from analysis to service

A rollout has four steps and each one moves the company a level up. Record is the state where what the company knows sits with individual people. Order means the knowledge exists in one valid version and has an owner. Learning is the state where a person reaches the knowledge at the moment they need it. Upkeep means content has an owner, a review date, and somebody watching what it does. Every step is a separate engagement with its own output, and ends at a point where you decide whether to go on.

  1. 01
    Step 1 · Analysis Z1 to Z4the starting level is measured

    We measure how know-how is created and passed on today

    We talk to the owner or director, to HR, to two or three team leads and to a sample of employees. We go through the content you already have: where it sits, how much of it there is, what still holds and who owns it. And we measure the starting numbers, that is how long it takes a new person to become productive, how many people leave a year, and how many hours training one person costs including colleagues' time. Without those you cannot show a year later whether anything changed.

    • Interviews across roles, team leads matter most
    • An audit of existing content and the tools it sits in
    Output
    an analytical report, the starting level and one recommended intervention
    Gate
    you approve the findings and the recommended scope
    From you
    people for interviews and access to material
  2. 02
    Step 2 · Design Record→Order

    Critical know-how comes out of heads and gets a structure

    First we write down what the company would lose if a particular person left, and which procedures only one person knows. Then we go to those people and film, we do not write. On top of that comes the playbook, the document the company runs its content by: naming, content types, the split by teams and roles, who owns what, which version is binding and which is a draft, and when content gets reviewed. We produce one sample lesson so you see the output before fifty of them exist.

    • An inventory of critical knowledge and its owners
    • Capture interviews with seniors and leads, talking and filming
    Output
    the playbook, role based paths, a sample lesson
    Gate
    approving the playbook signs off the brief for implementation
    From you
    access to the people the knowledge comes from
  3. 03
    Step 3 · Implementation Order→Learning

    We build the platform, fill it and hand over the controls

    We set up the environment on your subdomain, produce content to the playbook and assemble the learning paths by role. Content can be made in the Content Creator on your side, or filmed by Pixbo production. Before go live we train the people who will carry on, and hand administration over to your side.

    • Setup, branding and roles matching your structure
    • Production: AI avatar from text, screencast, studio, instruction on site
    Output
    a live platform with content and a trained administrator
    Gate
    go live, administrator handed over, SLA signed
    From you
    speakers or experts and one approval loop with a clear owner
  4. 04
    Step 4 · Service Learning→Upkeep

    Content stays valid, or it gets retired

    Running the platform, licences and the SLA. Every piece of content has an owner and a review date. Content with neither has no business showing up in search. Once a quarter we go through who saw what, where people dropped off, what nobody opened and what keeps coming back. We compare that with the numbers from the analysis, and out of it comes a list of stale content and a recommendation for the next wave.

    • Operations, licences and the SLA
    • A review calendar, every piece of content has an owner and a date
    • Quarterly review against the baseline from the analysis
    Output
    a quarterly report, a list of stale content, the next wave
    From you
    half an hour a quarter

Why the steps are not skipped

Now and then somebody wants to jump straight to producing content. What comes out of that is a pile of videos with no structure that nobody opens a year later. And without the analysis nobody can give a fixed price for implementation, because it would be guesswork. So it starts with the analysis, and every step has its own output that stays with you even if you go no further.

Can we skip the analysis if we know what we need?

Then nobody can give you a fixed price for implementation, because nobody knows how much content is to be produced or what for. If you insist, we can film content for you as a standard production job. That is not a rollout, though, so do not expect the same from it.

How long does the whole thing take?

The analysis comes with a fixed price, scope and date, so you know what you get and when. The timing of the later steps follows from the scope the analysis produces. Until we know it, we do not invent numbers.

Let's go through it in half an hour.

You say what you are dealing with. We say whether starting with an analysis makes sense and what you get out of it.

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